Terms of service

Welcome to Kavalu! These Terms of Service ("Terms") are provided by Urban Folklore Ltd and govern your use of our AI-powered learning assistant, including our Chrome extension and web application. By using Kavalu, you agree to these Terms.

Kavalu is run by Urban Folklore Ltd, a company registered in England and Wales (company number 15418082), registered office 2 Tadley Close, Fleet, GU51 1DS, England. In these Terms, "we", "us" and "our" mean Urban Folklore Ltd, which trades as Kavalu.

1. Acceptance of terms

By accessing or using Kavalu, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms apply to all users of Kavalu, including visitors, registered users, and subscribers to our services.

2. Description of service

Kavalu provides:

• Chrome extension: Kavalu opens beside the page in Chrome's side panel and works on the text you select, or on the page when you ask it to.
• AI actions: Explain, Ask, Make a card, Quiz me, Summarize, Translate, Diagram, Listen and Deeper dive. Every action is on both the Free and Pro plans, and Pro has higher limits.
• Cards: cards you make are kept on your device, and you can export them for Anki.
• Images and languages: ask about an image on a page, and get answers and translations in the language you choose.
• Web dashboard: your account, plan, usage and billing.
• Privacy-focused design: Kavalu processes your text to answer your request and does not store it.

3. Account registration and security

3.1 Account creation

To use Kavalu's actions, you sign in with your Google account. You agree to:

• Provide accurate and complete information
• Maintain and update your information
• Keep your Google account secure
• Notify us immediately of any unauthorized access

3.2 Account responsibility

You are responsible for all activities that occur under your account. Kavalu is not liable for any loss or damage arising from your failure to maintain the security of your account.

4. Acceptable use policy

4.1 Permitted use

You may use Kavalu for:

• Personal learning and education
• Research and knowledge acquisition
• Creating study materials for personal use

4.2 Prohibited use

You may NOT use Kavalu to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Generate harmful, offensive, or inappropriate content
• Attempt to reverse engineer or hack our services
• Resell or commercially distribute generated content without permission
• Overwhelm our servers with automated requests
• Impersonate others or create fake accounts

5. Intellectual property rights

5.1 Kavalu's property

The Kavalu service, including its software, design, and content (excluding user-generated content), is owned by Kavalu and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

5.2 Your content

You keep ownership of the cards you make and of the text you select. Cards are stored on your device only, and we do not store them. To answer a request, you allow us to process the text you send and to pass it to the companies named in our Privacy policy. We do not keep it or use it for anything else.

5.3 Third-party content

When you use Kavalu to process content from websites, you are responsible for ensuring you have the right to use that content in accordance with the website's terms of service and applicable laws.

6. AI services and accuracy disclaimer

Please understand that:

• AI explanations are generated automatically and may not always be accurate
• Content should not be relied upon for critical decisions
• Medical, legal, or financial advice should be obtained from qualified professionals
• We do not guarantee the accuracy, completeness, or usefulness of AI-generated content
• You use AI-generated content at your own risk

7. Subscription and billing

7.1 Free plan

Kavalu has a Free plan with every action, 100 credits a month and daily limits. Free plan limits may change at our discretion.

7.2 Pro subscriptions

Pro subscriptions provide:

• 2,000 credits per month for AI actions
• Higher daily limits on every action

The current prices and limits are on the pricing page. Pro starts with a 14-day free trial. A payment method is required to start. Your first charge comes when the trial ends. Cancel before then and you pay nothing.

7.3 Payment terms

• Paddle is our payment provider and the seller of record. Paddle takes your payment, issues your receipt and handles tax, and its terms apply to the purchase
• Subscriptions are billed in advance on a monthly or annual basis
• Refunds are covered by our Refund policy
• You authorize Paddle to charge your payment method automatically each period until you cancel
• We will tell you by email before a price change applies to you

7.4 Cancellation

You may cancel your subscription at any time. Cancel in Manage billing on your dashboard, which opens Paddle's customer portal. Cancellation takes effect at the end of the current billing period.

8. Privacy and data protection

Your privacy is important to us. Our use of your personal information is governed by ourPrivacy policy, which is incorporated into these Terms by reference.

Key points:

• Kavalu does not store the text you select, your questions or the answers
• Cards you save stay on your device
• You can export your cards for Anki and delete them at any time
• We keep your account, plan and usage records, which the Privacy policy lists
• To get a copy of your data or have your account deleted, email support@kavalu.com

9. Limitation of liability

What we are responsible for depends on whether you use Kavalu as a consumer (wholly or mainly outside your trade, business or profession) or for your business.

9.1 If you are a consumer

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it was obvious it would happen, or if you and we both knew it might happen when you started using Kavalu. We are not responsible for loss or damage that is not foreseeable, or for business losses such as lost profits.

If something we supply damages your device or other digital content because we did not use reasonable care and skill, we will repair the damage or pay you compensation.

9.2 If you use Kavalu for your business

We are not responsible for loss of profits, revenue, business, goodwill or data, or for indirect or consequential loss. Our total liability to you is limited to the amount you paid for Kavalu in the 12 months before the claim.

9.3 What we never limit

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.

10. Indemnity

If you use Kavalu for your trade, business or profession, you will cover our losses and costs, including reasonable legal fees, if someone else makes a claim against us because of:

• You breaking these Terms
• You infringing someone else's rights
• Content you send to Kavalu or create with it

This section does not apply to consumers.

11. Modifications to service and terms

11.1 Service changes

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will provide reasonable notice for significant changes that materially affect your use of the service.

11.2 Terms updates

We may update these Terms from time to time. We will tell registered users about material changes by email, and we update the date at the top of this page. Your continued use after changes constitutes acceptance of the updated Terms.

12. Termination

We may terminate or suspend your account immediately, without prior notice, if you breach these Terms. Upon termination:

• Your right to use the service will cease immediately
• The cards on your device stay with you, and you can still export them for Anki
• You can email support@kavalu.com for a copy of the data we hold about you
• We may delete your account and the records linked to it
• All provisions that should survive termination will remain in effect

13. Governing law and disputes

13.1 Governing law

These Terms are governed by the law of England and Wales.

13.2 Your rights where you live

If you are a consumer (you use Kavalu wholly or mainly outside your trade, business or profession), you also keep the protection of the mandatory laws of the country where you live. Nothing in these Terms takes away rights you have under consumer law.

13.3 Courts

You and we can bring proceedings in the courts of England and Wales. If you are a consumer living elsewhere in the UK or in the EU, you can also bring proceedings in the courts where you live, and we can bring proceedings against you only in those courts. If you use Kavalu for your trade, business or profession, only the courts of England and Wales can decide any dispute or claim between us.

13.4 Disputes

Before going to court, please email support@kavalu.com so we can try to sort the problem out. This does not limit your right to go to court.

14. General provisions

14.1 Entire agreement

These Terms, together with our Privacy policy, constitute the entire agreement between you and Kavalu.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

14.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any successor or acquirer.

15. Contact information

If you have questions about these Terms, please contact us:

For privacy-related inquiries, please contact support@kavalu.com.