Refund policy

At Kavalu (Urban Folklore Ltd), we stand behind our product with a customer-friendly refund policy. We want you to be completely satisfied with your subscription, and we make it easy to get a refund if you're not.

Paddle is the seller of record for Kavalu Pro. Paddle pays any refund back to the payment method you used, and we ask Paddle to issue it. If you are a consumer in the UK, Paddle, as seller of record, handles your statutory right to cancel, and our 30-day guarantee is in addition to that right and does not reduce any of your statutory rights.

1. Refund eligibility

1.1 Eligible for refund

You are eligible for a full refund if:

• First-time subscribers: Within 30 days of your first payment
• Technical issues: The extension doesn't work as advertised despite our support efforts
• Billing errors: Accidental duplicate charges or incorrect amounts
• Unauthorized charges: Transactions you didn't authorize
• Service outages: Extended downtime affecting your ability to use the service

1.2 Not eligible for refund

Refunds are generally not provided for:

• Subscription renewals after the first 30 days
• Partial month usage (we don't prorate refunds)
• Change of mind after 30 days
• Violation of our Terms of Service
• Free plan usage (no payment to refund)

1.3 The free trial

Pro starts with a 14-day free trial. A payment method is required to start. Your first charge comes when the trial ends. Cancel before then and you pay nothing. Nothing is charged during the trial, so there is nothing to refund until that first payment, and the 30 days of this policy start with it.

2. How to request a refund

2.1 Simple process

Requesting a refund is easy:

1. Email us: Send your refund request tosupport@kavalu.com
2. Include details:
   • Your account email address
   • Order number or transaction ID, from your Paddle receipt
   • Reason for refund (optional but helpful)
   • Date of purchase
3. Wait for confirmation: We'll reply to confirm
4. Receive your refund: Paddle returns it to the payment method you used

2.2 Other ways to ask

You can also ask Paddle directly:

• Paddle: Use the support link on your receipt, or go to paddle.net. Paddle applies its own refund policy to requests made through it. Your rights under consumer law apply either way.

3. Refund processing

3.1 After you request a refund

We review your request and, once approved, ask Paddle to issue the refund. Paddle may review it before it is paid.

3.2 Refund method

Refunds are issued to the original payment method used for the purchase. How long your bank or card issuer takes to show the refund is up to them.

4. Special circumstances

4.1 Annual subscriptions

Annual subscriptions are eligible for a full refund within 30 days of your first payment. After 30 days, we may offer a prorated refund at our discretion for exceptional circumstances.

4.2 Promotional pricing

Subscriptions purchased with promotional pricing or discounts are eligible for refund of the actual amount paid, not the regular price.

4.3 Currency and exchange rates

Refunds for international purchases are processed in the original currency. Any currency conversion fees or exchange rate differences are not covered by Kavalu.

5. After your refund

5.1 Account status

When we refund a subscription payment because you are not satisfied, we also cancel the subscription so that nothing renews. After that:

• Kavalu returns to the Free plan, with the Free plan's limits
• Your account stays active
• Cards and settings stored on your device remain accessible
• You can resubscribe at any time

A refund for a billing error, such as a duplicate charge, does not change your plan.

5.2 Data retention

Your learning data (flashcards, preferences) stored locally on your device is not affected by refunds. You maintain full control over this data.

6. Disputes and chargebacks

6.1 Our commitment

We aim to resolve all refund requests amicably. If you're not satisfied with our initial response:

1. Reply to our email and ask us to look again
2. Send any extra detail or documents that help

6.2 Chargeback consequences

While chargebacks are your right as a consumer, please note that initiating a chargeback:

• Is handled by Paddle, as the seller of record, and your access may be suspended while it is reviewed
• Could affect your ability to resubscribe in the future
• Takes longer to resolve than our direct refund process

7. Exceptions and limitations

7.1 Force majeure

Refunds may be delayed or modified in cases of force majeure, including but not limited to:

• Natural disasters
• Government actions
• Payment processor outages
• Banking system failures

7.2 Legal compliance

This refund policy is subject to applicable laws and regulations. In cases where local laws provide greater consumer protections, those laws will prevail.

8. Contact us

Have questions about our refund policy or need to request a refund? We're here to help:

9. Policy updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to active subscribers via email.

By subscribing to Kavalu, you agree to this refund policy as part of ourTerms of Service.