Refund Policy

At Kavalu (Urban Folklore Ltd), we stand behind our product with a customer-friendly refund policy. We want you to be completely satisfied with your subscription, and we make it easy to get a refund if you're not.

1. Refund Eligibility

1.1 Eligible for Refund

You are eligible for a full refund if:

• First-time subscribers: Within 30 days of your initial purchase
• Technical issues: The extension doesn't work as advertised despite our support efforts
• Billing errors: Accidental duplicate charges or incorrect amounts
• Unauthorized charges: Transactions you didn't authorize
• Service outages: Extended downtime affecting your ability to use the service

1.2 Not Eligible for Refund

Refunds are generally not provided for:

• Subscription renewals after the first 30 days
• Partial month usage (we don't prorate refunds)
• Change of mind after 30 days
• Violation of our Terms of Service
• Free tier usage (no payment to refund)

2. How to Request a Refund

2.1 Simple Process

Requesting a refund is easy:

1. Email us: Send your refund request tosupport@kavalu.com
2. Include details:
   • Your account email address
   • Order number or transaction ID
   • Reason for refund (optional but helpful)
   • Date of purchase
3. Wait for confirmation: We'll process your request within 2 business days
4. Receive your refund: Funds typically appear within 5-10 business days

2.2 Alternative Methods

You can also request a refund through:

• Your account dashboard: Click "Request Refund" in billing settings
• Paddle portal: Access your subscription directly through our payment processor
• Live chat: Available Monday-Friday, 9 AM - 5 PM EST

3. Refund Processing

3.1 Processing Timeline

3.2 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 10-15 business days

4. Special Circumstances

4.1 Annual Subscriptions

Annual subscriptions are eligible for a full refund within 30 days of purchase. After 30 days, we may offer a prorated refund at our discretion for exceptional circumstances.

4.2 Package Purchases

If you purchased a package or combined offer, the entire package must be refunded. We don't offer partial refunds for individual components of a package.

4.3 Promotional Pricing

Subscriptions purchased with promotional pricing or discounts are eligible for refund of the actual amount paid, not the regular price.

4.4 Currency and Exchange Rates

Refunds for international purchases are processed in the original currency. Any currency conversion fees or exchange rate differences are not covered by Kavalu.

5. After Your Refund

5.1 Account Status

After a refund is processed:

• Your Pro/Pro+ features will be immediately downgraded to the Free tier
• Your account remains active with Free tier limits
• Locally stored flashcards and data remain accessible
• You can resubscribe at any time

5.2 Data Retention

Your learning data (flashcards, preferences) stored locally on your device is not affected by refunds. You maintain full control over this data.

6. Disputes and Chargebacks

6.1 Our Commitment

We aim to resolve all refund requests amicably. If you're not satisfied with our initial response:

1. Request escalation to a supervisor
2. Provide additional documentation if needed
3. Allow us 48 hours to reconsider your case

6.2 Chargeback Consequences

While chargebacks are your right as a consumer, please note that initiating a chargeback:

• May result in immediate account suspension
• Could affect your ability to resubscribe in the future
• Takes longer to resolve than our direct refund process

7. Exceptions and Limitations

7.1 Force Majeure

Refunds may be delayed or modified in cases of force majeure, including but not limited to:

• Natural disasters
• Government actions
• Payment processor outages
• Banking system failures

7.2 Legal Compliance

This refund policy is subject to applicable laws and regulations. In cases where local laws provide greater consumer protections, those laws will prevail.

8. Contact Us

Have questions about our refund policy or need to request a refund? We're here to help:

9. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated to active subscribers via email.

By subscribing to Kavalu, you agree to this refund policy as part of ourTerms of Service.